Last updated: June 15, 2024
At Omani Treasures, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for returns, cancellations, and refunds for purchases made through our website omanitreasurescuisine.com (the "Site").
Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to be bound by the terms of this Refund Policy.
Our refund policy varies based on the type of product or service purchased:
Digital products include e-books, downloadable recipe collections, meal plans, and other digital content that can be downloaded or accessed online.
Online courses and workshops include pre-recorded cooking classes, live virtual workshops, and educational content related to Omani cuisine.
Physical products include cookbooks, spice kits, cooking utensils, and other tangible items that are shipped to customers.
Subscription services include recurring memberships that provide access to premium content, recipe collections, or other benefits on a regular basis.
Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or access has been granted. However, we may consider refunds in the following circumstances:
Refund requests for digital products must be submitted within 7 days of purchase.
For online courses and workshops, we offer a satisfaction guarantee with the following conditions:
For physical products, we accept returns and offer refunds under the following conditions:
Please note that shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or was shipped incorrectly.
For subscription services, our refund policy is as follows:
To request a refund, please follow these steps:
Contact our customer support team at [email protected] or through our Contact page with the following information:
If your refund request for a physical product is approved, we will provide instructions for returning the item. Please note:
Once we receive your refund request (and returned product, if applicable), we will:
Refunds will be issued using the same payment method used for the original purchase, unless otherwise specified and agreed upon.
The time it takes for a refund to appear in your account depends on your payment method:
Please note that these timeframes are estimates and may vary depending on your financial institution.
The following items and situations are generally not eligible for refunds:
You may cancel an order for physical products before it has been shipped. To cancel an order, contact our customer support team as soon as possible with your order number.
If your order has already been shipped, you will need to follow our return process instead of cancellation.
You can cancel a subscription at any time through your account settings or by contacting our customer support team. Please note:
For live workshops and events:
If we cancel an event or workshop, you will receive a full refund or the option to transfer to another date.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
It is your responsibility to review this Refund Policy periodically for changes. The "Last Updated" date at the top of this page will indicate when the policy was last revised.
If you have any questions or concerns about our Refund Policy, please contact our customer support team:
Omani Treasures
70 Megan Trail
Port Noahton
WA3 3UR
United Kingdom
Email: [email protected] or [email protected]
Phone: +44 1688 135150
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.